Conversations API

The Conversations API provides endpoints for managing chat conversations, message history, and real-time communication.

Overview

Conversations in General Bots are handled primarily through WebSocket connections for real-time messaging, with REST endpoints for history retrieval and session management.

Endpoints

Start Conversation

POST /api/conversations/start

Initiates a new conversation with a bot.

Request:

{
  "bot_id": "bot-123",
  "initial_message": "Hello"
}

Response:

{
  "conversation_id": "conv-456",
  "session_id": "session-789",
  "status": "active"
}

Send Message

POST /api/conversations/:id/messages

Sends a message in an existing conversation.

Request:

{
  "content": "User message",
  "attachments": []
}

Response:

{
  "message_id": "msg-123",
  "timestamp": "2024-01-15T10:30:00Z",
  "status": "delivered"
}

Get Conversation History

GET /api/conversations/:id/history

Retrieves message history for a conversation.

Query Parameters:

• limit - Number of messages (default: 50, max: 100)
• before - Messages before timestamp
• after - Messages after timestamp

Response:

{
  "messages": [
    {
      "id": "msg-001",
      "sender": "user",
      "content": "Hello",
      "timestamp": "2024-01-15T10:00:00Z"
    },
    {
      "id": "msg-002",
      "sender": "bot",
      "content": "Hi! How can I help you?",
      "timestamp": "2024-01-15T10:00:01Z"
    }
  ],
  "has_more": false
}

List Conversations

GET /api/conversations

Lists user’s conversations.

Query Parameters:

• bot_id - Filter by bot
• status - Filter by status (active/archived)
• limit - Number of results
• offset - Pagination offset

Response:

{
  "conversations": [
    {
      "id": "conv-456",
      "bot_id": "bot-123",
      "bot_name": "Support Bot",
      "last_message": "Thank you!",
      "last_activity": "2024-01-15T10:30:00Z",
      "status": "active"
    }
  ],
  "total": 1
}

WebSocket Protocol

Real-time messaging uses WebSocket connections at /ws.

Message Types

Send Message Format

{
  "type": "message",
  "content": "Hello",
  "session_id": "session-123"
}

Receive Message Format

{
  "type": "message",
  "sender": "bot",
  "content": "Hi! How can I help you?",
  "timestamp": "2024-01-15T10:00:01Z"
}

Anonymous Conversations

Anonymous users can chat without authentication:

• Session created automatically on WebSocket connect
• Limited to default bot only
• No history persistence
• Session expires after inactivity

Authenticated Conversations

Logged-in users get additional features:

• Full conversation history
• Multiple bot access
• Cross-device sync
• Persistent sessions

Database Schema

Conversations are stored in:

-- sessions table
CREATE TABLE sessions (
    id UUID PRIMARY KEY,
    user_id UUID,
    bot_id UUID,
    status TEXT,
    created_at TIMESTAMPTZ,
    updated_at TIMESTAMPTZ
);

-- message_history table  
CREATE TABLE message_history (
    id UUID PRIMARY KEY,
    session_id UUID REFERENCES sessions(id),
    sender TEXT,
    content TEXT,
    metadata JSONB,
    created_at TIMESTAMPTZ
);

Error Handling

Rate Limits

See Also

• Sessions and Channels - Session management
• TALK Keyword - Sending messages from BASIC
• HEAR Keyword - Receiving user input