EXECUTIVE VISION: GENERAL BOTS PLATFORM
OPEN SOURCE ENTERPRISE AI PLATFORM
General Bots 6.1 delivers enterprise-grade AI capabilities with full data sovereignty. Own your infrastructure, control your data, deploy anywhere.
INVESTOR HIGHLIGHTS
| Differentiator | What Sets Us Apart |
|---|---|
| LLM Orchestrator | Single PROMPT.md per project defines bot personality across all channels and features |
| Hybrid AI+Human | Seamless bot-to-human handoff with AI-assisted attendants |
| True Omnichannel | WhatsApp, Teams, Instagram, Telegram, Web - ONE codebase, ONE personality |
| No Vendor Lock-in | Self-hosted, export anytime, migrate freely |
| Industry-Standard CRM | Built-in collections, scheduling, follow-ups, sales automation |
FEATURE OVERVIEW
| CAPABILITY | WHAT IT DOES | BUSINESS IMPACT | TIME TO VALUE |
|---|---|---|---|
| AI-POWERED CONVERSATIONS | Multi-channel bot orchestration with any LLM (OpenAI, Anthropic, Groq, local models) | Significant reduction in customer service costs | < 1 hour |
| LLM-ASSISTED ATTENDANTS | Real-time tips, smart replies, message polish, sentiment analysis for human agents | 50% faster response times | Immediate |
| TRANSFER TO HUMAN | Seamless bot-to-human handoff with full context | Hybrid support workflows | 5 minutes |
| WHATSAPP ATTENDANT | Human agents respond via WhatsApp with /commands | Mobile workforce support | Immediate |
| KNOWLEDGE BASES | Vector-indexed document collections with semantic search (Qdrant/FAISS) | Faster information retrieval | 15 minutes |
| EMAIL AUTOMATION | Full IMAP/SMTP integration with intelligent routing | Automated inbox management | 5 minutes |
| LLM-ASSISTED BASIC | Plain English programming with LLM code generation | No programming skills needed | Immediate |
| DRIVE INTEGRATION | S3-compatible storage with automatic document processing | Scalable storage | 2 minutes |
| ENTERPRISE SECURITY | Argon2 hashing, JWT tokens, TLS everywhere | Bank-grade security out of the box | Built-in |
| INSTANT THEMING | CSS-based UI customization | Brand consistency | < 30 seconds |
| COMPLIANCE READY | Built-in attendance, audit logs, GDPR/LGPD/HIPAA support | Regulatory compliance | Pre-configured |
| NVIDIA GPU SUPPORT | CUDA acceleration for LLM operations | Faster AI responses | When available |
| OMNICHANNEL | WhatsApp, Teams, Instagram, Telegram, Slack, Web - ONE codebase | Unified customer engagement | Single deploy |
| CALENDAR MANAGEMENT | Full scheduling, meeting coordination, availability tracking | Efficient scheduling | 3 minutes |
| TASK AUTOMATION | Cron-based scheduling, workflow orchestration | 24/7 automation | 5 minutes |
| WHITEBOARD COLLABORATION | Real-time collaborative drawing and diagramming | Visual team collaboration | Instant |
| VIDEO CONFERENCING | LiveKit WebRTC integration for meetings | High-quality meetings | 10 minutes |
| ANALYTICS DASHBOARD | Real-time metrics, usage patterns, performance monitoring | Data-driven decisions | Built-in |
| AUTOMATED REPORTS | Scheduled reports, custom metrics, export to PDF/Excel | Executive visibility | 2 minutes |
| BACKUP & RESTORE | Automated backups, point-in-time recovery, export as ZIP | Data protection | Automatic |
| MONITORING & ALERTS | System health, performance metrics, custom alerts | High availability | Pre-configured |
| DOCUMENT PROCESSING | OCR, PDF extraction, Excel parsing, image analysis | Document automation | Automatic |
| MIGRATION TOOLS | Import from Office 365, Google Workspace, Slack | Seamless transition | < 1 day |
| API GATEWAY | REST, GraphQL, Webhooks, WebSocket support | Integration ready | Ready |
| USER DIRECTORY | LDAP/AD replacement, SSO, group management | Central authentication | 15 minutes |
| VOICE PROCESSING | Speech-to-text, text-to-speech, voice commands | Voice interfaces | 5 minutes |
| CRM AUTOMATIONS | Follow-ups, collections, scheduling, sales pipelines | Revenue operations | 10 minutes |
LLM-ASSISTED ATTENDANT FEATURES
When conversations transfer from bot to human, the LLM continues working as a copilot:
| Feature | Description | Investor Appeal |
|---|---|---|
| Real-time Tips | AI analyzes customer message and provides actionable tips | “AI copilot for support” |
| Message Polish | One-click grammar and tone improvement | Reduces training costs |
| Smart Replies | 3 contextual reply suggestions | 50% faster responses |
| Auto Summary | Instant conversation summary on handoff | Faster transfers |
| Sentiment Analysis | Real-time emotional state + escalation warnings | Prevent churn |
WhatsApp Commands for Attendants:
/queue - View waiting customers
/take - Take next conversation
/tips - Get AI tips
/polish - Improve message
/replies - Get suggestions
/summary - Conversation summary
/resolve - Mark complete
DEPLOYMENT OPTIONS
Option 1: Pragmatismo Managed Hosting
- Fully managed infrastructure
- Access via: YourCompany.pragmatismo.com.br
- Professional support included
- Complete data ownership
Option 2: Self-Hosted
- Deploy on your own infrastructure
- Full control over hardware and configuration
- Access via your own domain
- No external dependencies
Option 3: Hybrid Deployment
- Run locally with cloud backup
- Export everything as ZIP anytime
- Move between hosting options freely
- No vendor lock-in
COMPETITIVE ADVANTAGE
| vs Competitors | General Bots Advantage |
|---|---|
| Zendesk/Intercom | Self-hosted, AI-first, no per-seat pricing |
| Dialogflow | Native WhatsApp, human handoff, CRM built-in |
| Botpress | LLM orchestration, multi-channel, enterprise features |
| n8n/Zapier | Conversational AI, not just workflows |
| Custom Development | 90% faster deployment, proven architecture |
TECHNICAL ARCHITECTURE
| COMPONENT | TECHNOLOGY | PERFORMANCE |
|---|---|---|
| Core Runtime | Rust + Tokio | Millions of concurrent connections |
| Database | PostgreSQL + Diesel | Sub-millisecond queries |
| Vector Search | Qdrant/FAISS | 100M+ documents indexed |
| Caching | Redis + Semantic Cache | 95% cache hit ratio |
| Message Queue | Built-in async channels | Zero latency routing |
| File Processing | Parallel PDF/DOC/Excel extraction + OCR | 1000 docs/minute |
| Security Layer | TLS 1.3 + Argon2 + JWT | Enterprise-grade security |
| Video Infrastructure | LiveKit WebRTC | 4K video, 50ms latency |
| Time-Series Metrics | InfluxDB 3 | 2.5M+ points/sec ingestion |
| Backup System | Incremental snapshots | RPO < 1 hour |
| API Gateway | Axum + Tower middleware | 100K requests/second |
| Task Scheduler | Cron + async workers | Millisecond precision |
FEATURE TIERS
Core Edition (Default)
- UI Server
- Console Interface
- Chat functionality
- Automation engine
- Task management
- Drive integration
- LLM support
- Redis caching
- Directory services
Standard Edition
- All Core features plus:
- Email integration (IMAP/SMTP)
- Calendar management
- Video meetings (LiveKit)
- Enhanced automation
Enterprise Edition
- All Standard features plus:
- Compliance monitoring (LGPD/GDPR/HIPAA)
- Attendance tracking with LLM assist
- Vector database (Qdrant)
- NVIDIA GPU acceleration
- Advanced monitoring
- gRPC support
- Multi-channel messaging (WhatsApp, Teams, Instagram)
- Human handoff with AI copilot
- CRM automations (collections, scheduling, sales)
QUICK START
# config.csv - Enable all features
name,value
crm-enabled,true
attendant-llm-tips,true
attendant-polish-message,true
attendant-smart-replies,true
attendant-auto-summary,true
attendant-sentiment-analysis,true
# attendant.csv - Configure your team
id,name,channel,preferences,department,aliases
att-001,John Smith,all,sales,commercial,john;johnny
att-002,Maria Santos,whatsapp,support,customer-service,maria
Result: Full hybrid AI+Human support system in minutes.
Full Edition
- All features enabled
- Complete platform capabilities
COMPLIANCE & PRIVACY
General Bots includes built-in compliance templates:
Privacy Rights Center (privacy.gbai)
- Data Access Requests - LGPD Art. 18 / GDPR Art. 15
- Data Rectification - LGPD Art. 18 III / GDPR Art. 16
- Data Erasure - LGPD Art. 18 VI / GDPR Art. 17 (Right to be Forgotten)
- Data Portability - LGPD Art. 18 V / GDPR Art. 20
- Consent Management - LGPD Art. 8 / GDPR Art. 7
- Processing Objection - LGPD Art. 18 IV / GDPR Art. 21
Supported Frameworks
- LGPD (Lei Geral de Proteção de Dados - Brazil)
- GDPR (General Data Protection Regulation - EU)
- HIPAA (Health Insurance Portability and Accountability Act)
- CCPA (California Consumer Privacy Act)
- SOC 2 (Service Organization Control)
- ISO 27001 (Information Security Management)
QUICK START
# Install BotServer
cargo install botserver
# Initialize your deployment
botserver --init my-company
# Start the server
botserver --start
PLATFORM COMPARISON
| Aspect | Traditional SaaS | General Bots |
|---|---|---|
| Licensing | Per-user monthly fees | Open source (AGPL) |
| Data Location | Vendor cloud | Your choice |
| Customization | Limited | Unlimited |
| AI Models | Fixed provider | Any provider |
| Source Code | Closed | Open |
| Vendor Lock-in | High | None |
| Data Portability | Often difficult | Full export anytime |
INTEGRATION CAPABILITIES
LLM Providers
- OpenAI (GPT-5, o3)
- Anthropic (Claude Sonnet 4.5, Opus 4.5)
- Meta (Llama)
- DeepSeek
- Local models via Ollama
- Any OpenAI-compatible API
Communication Channels
- WhatsApp Business
- Microsoft Teams
- Telegram
- Slack
- Web chat
- SMS
Storage Backends
- AWS S3
- MinIO
- Any S3-compatible storage
- Local filesystem
Directory Services
- Built-in user management
- LDAP integration
- Active Directory
- OAuth/OIDC SSO
ABOUT PRAGMATISMO
Pragmatismo develops General Bots as an open-source platform for enterprise AI and automation. Our focus is on delivering practical, production-ready solutions that organizations can deploy and customize to meet their specific needs.
Repository: github.com/GeneralBots/BotServer
License: AGPL-3.0
QUICK START
Ready to see it in action? Skip to the hands-on guide:
⚡ Quick Start: Run Your First Bot in 5 Minutes →
Or continue reading for the full journey:
| Path | Time | Best For |
|---|---|---|
| Quick Start | 5 min | Developers who want to dive in immediately |
| Introduction | 10 min | Understanding the “No Forms” philosophy |
| Chapter 01 | 15 min | Complete installation and first conversation |