ADD SUGGESTION / CLEAR SUGGESTIONS Keywords
Display quick-reply suggestion buttons to users during conversations.
Keywords
| Keyword | Purpose |
|---|---|
ADD SUGGESTION | Add a suggestion button |
CLEAR SUGGESTIONS | Remove all suggestions |
ADD SUGGESTION
ADD SUGGESTION "Yes"
ADD SUGGESTION "No"
ADD SUGGESTION "Maybe later"
With action data:
ADD SUGGESTION "View Order", "action:view_order"
ADD SUGGESTION "Track Package", "action:track"
CLEAR SUGGESTIONS
CLEAR SUGGESTIONS
Example: Product Selection
TALK "What type of product are you interested in?"
ADD SUGGESTION "Electronics"
ADD SUGGESTION "Clothing"
ADD SUGGESTION "Home & Garden"
ADD SUGGESTION "Books"
HEAR choice
CLEAR SUGGESTIONS
TALK "Great! Let me show you our " + choice + " collection."
Example: Confirmation Flow
TALK "Your order total is $99.00. Would you like to proceed?"
ADD SUGGESTION "Confirm Order"
ADD SUGGESTION "Modify Cart"
ADD SUGGESTION "Cancel"
HEAR response
CLEAR SUGGESTIONS
Behavior
- Suggestions appear as clickable buttons in supported channels
- Clicking a suggestion sends its text as user input
- Suggestions persist until cleared or new ones are added
- Maximum suggestions varies by channel (typically 3-10)
Channel Support
| Channel | Supported | Max Buttons |
|---|---|---|
| ✅ | 3 | |
| Telegram | ✅ | 8 |
| Web Chat | ✅ | 10 |
| SMS | ❌ | N/A |